Lock iconRectangle 1Rectangle 2 + Rectangle 2 CopyShapeRectangle 1

FAQ

Q: How do I order from you?
A: 
Read these instructions.

Q: Can I order just a single slice online?
A: 
No, you'll have to do it in person. The minimum online order is a single pizza or side.

Q: How much does delivery cost, and what's the minimum order?
A: We deliver orders over $15. Orders $15-$25 are $5 to deliver, Orders over $25 are $1 to deliver.

Q: I can't add a custom pizza to the cart? What's wrong?
A: Make sure you have selected at least one option from every category, even if it says "none".

Q: My order was declined. What's up with that?
A: We will decline an order for a number of reasons. The payment may not have gone through, it's a delivery outside of our delivery area, or we're closed. If you are having trouble with your order, call us on the phone: +1 250-389-2226

Q: I love that I can order pizza from you online now, but are my Credit Card and/or Paypal details secure?
A: Yes. The Joint's online order site is hosted on Shopify, and as such is certified Level 1 PCI DSS compliant. We also use an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Q: What is PCI DSS Compliance?
A: The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

If you want to sell online and accept payments from Visa, MasterCard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant. Read more at https://www.pcicomplianceguide.org/